[Resolved]  Reliance Bigtv — Incompetent staff and bad manners

Address:Hyderabad, Andhra Pradesh, 500050

1. I transferred money via Paytm and asked them to activate gold plan with south channels. They are saying system is not accepting requests and to call back later.i called them 3 times in 2 days. No use. Now they are deducting daily charges.

2. While dealing with above request, they put me on hold with irritating music sometimes upto 10 times in a single call. And they exhibit their frustration, they interrupt while I speak and they're speak same illogical sentences over and again.

3. When asked to transfer the call to supervisor, they wouldn't. When asked to take complain on call takers who misbehaved they wouldn't.
Was this information helpful?
No (0)
Yes (0)
May 25, 2017
Complaint marked as Resolved 
Reliance BigTV customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2017
Reliance BigTV Customer Care's response
Dear Customer,

We regret for the inconvenience caused to you.

We request you to write to us with the following details to assist you better:-
1.Smart Card Number(12 digits):
2. Register Contact Number:

Regards,

Customer Care
Reliance Digital TV
Complaint comments 

Comments

Dear Customer,

Kindly submit your details at this link using a PC: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Reliance BigTV
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    24%
    Complaints
    3276
    Pending
    0
    Resolved
    781
    Reliance BigTV Address
    6th Floor BHQ, Dhirubhai Ambani Knowledge City, Thane Belapur Road, Kopar Khairne, Navi Mumbai, Maharashtra, India - 400709
    View all Reliance BigTV contact information