Reliance Bigtv — product booked with booking amount but till now no response received

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

I had booked reliance digital big tv setup box on 13th march with booking amount of rupees 499. Till now i have not received any response from reliance big tv as their customer service is also not responding. Please solve my query as soon as possible. Payment details:-
Payumoney
Merchant details
Name:reliance big tv
Source:thirdparty
Address:
H-67 sector 63 noida, uttar pradesh, noida 201301,
Customer details
Name: shoumen
Mobile number: +91 [protected]
Email: [protected]@gmail.com
Payment history
Status:completed
Suborder id:704c2d132d24b2ac8a39
Paid by: shoumen
Paid to: reliance big tv
Payment id:[protected]
Date[protected]:23:45
Money released to payumoney
Money with payumoney
[protected]:27:03
Payment released successfully
[protected]:26:05
Money settled to merchant
Amount : rs 499.00