Reliance Bigtv — worst customer care who dont care

Address:	Hyderabad, Telangana, 500035
Website:	www.independenttv.in

I am srikanth from hyderabad and my registered mobile number is [protected].

I have booked the connection on 15th of december 2018, where in it has been told me and an sms has reached me saying the connection will be installed in 10 to 15 days of time with booking id: r[protected].

Unfortunately till today i have not got any proper response nor installation is done, i have called your customer care for more than 10 times till now, last day ite., on 14th of jan when i called your customer care has shared an number which is local to hyderabad for installation (Kaja [protected]) when called this guy he says it is wrong number and he is not an independent tv person, he is into other services like sun and tata.

I have raised an complaint several times but i have no proper response, is this the case with all the customers or you choos some to trouble and find happiness in it.

If this is the case, i would be forced to lodge a complaint in consumer forum as i have already paid for the services in advance.

Below is the payment confirmation for your reference

Regards

Srikanth k
[protected]
Hyderabad

— forwarded message —
From: payumoney
Date: sat, dec 15, 2018 at 2:53 am
Subject: your transaction with independent tv limited on[protected] is successful
To:

Payu logo
Independent tv limited
Hey [protected]@gmail.com,
Thank you for shopping with us! Your transaction with independent tv limited was successful.
Order amount rs 1999.00
Payment id [protected]
Merchant order id 863b3f35a115b4c7befd
Order date & time december[protected]:23:26 pm
Merchant transaction identifier 863b3f35a115b4c7befd
Best regards,
Independent tv limited
Any issues with your purchase?
1
As per payment network regulations, please contact your merchant directly
At www.independenttv.in
2
Incase of no response from your merchant, please reach out to your bank for any payment related queries.
Powered by
Payumoney logo