Reliance Communications — Bill paid, line not functioning, no response, not closing my connection

Address:	New Delhi, Delhi, 122018
Website:	reliance tele communication

Since 15 june 2016 my line was down. I had a rare contact with your helpline that assured me that a mechanic was despatched . after that NO response, No one answers even the helpline, no personnel have visited BUT you continue to bill me!!! this inspite of my requesting ALL at reliance to shut down my connection.

even your online chat helpline doesnt work.

Do you really expect customers to continue with you people?

attached chain mail... mostly one sided from me with NIL response from reliance communication. They obviously believe that they are invincible.

several emails sent to :
rcom.[protected]@relianceebill.com,
[protected]@relianceada.com,
rcom.[protected]@relianceada.com,
hitesh.[protected]@relianceada.com,
Rcomappellateauthority.[protected]@relianceada.com,
[protected]@relianceada.com

Ranas
9:06 AM (4 minutes ago)

to rcom.ccmteam, customercare, rcom.investors, hitesh.chawda, Rcomappellatea., contact
you guys are totally off the grid it seems. even the chat line is down!
Inline image 1


On Wed, Aug 10, 2016 at 9:02 AM, Ranas wrote:
Dear sir,

I am absolutely frustrated by the treatment and lack of any response from your organisation.

There is not a single response confirming that the connection has been closed. Neither is the connection working!

Is this how you interact with your customers... indeed you are in a very bad situation.

with regards

Pratap SJB Rana

On Fri, Aug 5, 2016 at 11:53 PM, Ranas wrote:
Could someone from the HO please sort this out?


On 5 Aug 2016 23:30, "Ranas" wrote:
To what level and extent do I need to go to get this simple job done?!

Your connection stopped working
I approached your helpline
I spoke to your appeal person in kolkata, I think.
No response from your end
No visit by telephone mechanic as promised
I requested to close my connection several times before the billing cycle
I still get a bill for the period since the connection went dead and I requested to close my connection !

My emails are getting no response and my connection though dead is being billed to me!!!

Shut down and close my relationship with you please!

Pratap rana

On 5 Aug 2016 23:18, "Ranas" wrote:
This is amazing. ... not one response from you people.

Once again, please shut down my connection, reverse your last bill charges and kindly Confirm that i am no longer your customer

Regarxs

Pratap rana


On 1 Aug 2016 11:42, "Ranas" wrote:
To the appellate body of reliance communication... can someone please assist me? please have the connection closed as I wish to surrender it owing to non functioning for around two months and no response from your service department. Also please have the latest bill reversed as you cant expect me to pay for a connection that hasnt worked and I have sent several messages to close.

Pratap SJB Rana

On Mon, Aug 1, 2016 at 11:28 AM, Ranas wrote:
Hi may I please have someone stop and close my connection. Till the time your phone was working ALL bills have been paid with no outstanding.

I refuse to pay the last bill which you are charging me for a connection that doesnt work, no recpnse from you to get it fixed and inspite of my several emails requesting you to close the connection.

who should I contact to make you people stop this nonsense? mr Ambani's office?

Pratap Rana
[protected] Forwarded message[protected]
From: Ranas
Date: Mon, Aug 1, 2016 at 11:18 AM
Subject: WHY HAVENT YOU CLOSED MY CONNECTION? Re: Please close my account and connection Re: phone[protected] disconnected no way to contact [T[protected]MCS010Z2135222]
To: "[protected]@relianceada.com"


hi I am in receipt of your latest bill. T his
in spite of the fact that I have been repeatedly asking you to close my account as I am not interested in your very poor services and the fact that my connection has not been working since first week of June 2016. please see the emails attached.

This is a ridiculous situation.YET AGAIN I ASK YOU TO PLS CLOSE MY ACCOUNT AND REVERSE THE CHARGES OF THE BILL SENT TO ME FOR 27TH JUNE TO 26TH JULY 2016 AS THE CONNECTION HAS BEEN LYING DEAD FOR AROUND TWO MONTHS.

How do you expect payment for a a phone that doesnt work and a team that is unresponsive. Contrary to your mail NOBODY has visited or called or fixed the problem.


From: Reliance Customer Care
Date: Sat, Jul 30, 2016 at 11:07 PM
Subject: Your Reliance E-Bill for the month Jul'16 of the Service Number[protected]
To: the.[protected]@gmail.com


Dear PRATAP RANA,

We are pleased to present your latest Reliance eBill.

Reliance number
[protected]
This Month's Charges (Rs.)
175.46
Relationship number
[protected]
Total Due amount (Rs.)
176.00
Bill period
27-Jun-2016 to 26-Jul-2016
Payment Due date
13-Aug-16


Pay Bill

You may download 'Reliance InstaCare' Mobile App from Google Play Google Play Store Windows Store Windows Store or iTunes iTunes and check your usage or recharge and pay bills instantly from anywhere.

Some Important Points:


Add rcom.[protected]@relianceebill.com to your email address book to avoid ebill from going to spam folder


If you are not the intended recipient of this email, do drop us a mail at [protected]@relianceada.com We will ensure immediate updation at our end.


Get Adobe Reader

Follow us on : facebook Twitter
Visit us on : www.rcom.co.in


This is an auto generated email. Please do not reply to this email.


On Fri, Jul 15, 2016 at 8:34 AM, Rana wrote:
Ref your note where you state, "We have gone through your email dated July 23, 2016 for your Reliance number [protected] regret the delay in response."
JULY 23, 2016 is still to come!! This is a clear indication of your sloppy work and terrible customer service.

Please see the email chain. You constantly give me a scripted reply : "
Kindly note that we are sending your communication to Customer Care unit of ([protected]@relianceada.com) for further assistance."

However, there has been no contact, no assistance, nothing at all.

My line does not work, your closest service centre in gurgaon is unable to do anything.. almost 1month now.

DO NOT BILL me
PLEASE CANCEL my CONNECTION IMMEDIATELY

NOT interested in your services anymore

Pratap sjb rana


Sent from Samsung tablet


-------- Original message --------
From: [protected]@relianceada.com
Date: 14/07/2016 22:19 (GMT+05:30)
To: Ranas
Subject: RE: Please close my account and connection Re: phone[protected] disconnected no way to contact [T[protected]MCS010Z2135222]

Dear Customer,

We have gone through your email dated July 23, 2016 for your Reliance number [protected] regret the delay in response.


We regret the inconvenience.


Kindly note that we are sending your communication to Customer Care unit of ([protected]@relianceada.com) for further assistance.

One of our Customer Service Representatives will respond to your query shortly.

We will request you to write to us in the above mentioned e-mail ID in future.


Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Mangesh Bhayje
Officer - Customer Care
Reliance Communications Limited


Download 'Reliance InstaCare' Mobile App from Google Play or Windows Store or iTunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login.


Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you

From Registered no
From Non-Registered Phones
Website / Email support
*355
30335555 /[protected]

Website: www.rcom.co.in
Email : Netconnect.[protected]@relianceada.com

Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

Request: For us to receive your email, please limit the email size to 5 MB (Maximum).

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


--- Original Message ---
On June 30, 2016 at 3:25 PM, "Ranas" wrote:
Hi, owing to a totally impossible situation where there is no response from you over email, telephone and visit, i would like to end my relationship with your organisation. My reliance connection has been dead, in spite of my payments regular and on time. Your service is extremely poor.

Kindly, treat this as a notice and request to close my connection with reliance communication. Please refund all deposits owed to me.

Pratap sjb rana
[protected]

Airtel:[protected]
[protected]

On 29 Jun 2016 16:38, "Ranas" wrote:
My line is still cut off, in fact now there isnt any dial tone either.

I wish to exit from your telephone company. please let me know the process asap.

Again your call centre had said they were sending a new phone with a charge of Rs 2000 which would be adjusted against monthly billing at rs 200 per month. NOBODY CAME TO CHANGE THE PHONE!!!
your CALL CENTRE help line keeps saying all are busy please stay on line.
your chat online doesnt work

hence there is no way to contact you people!

regads
Pratap sjb Rana

[protected]

On Wed, Jun 29, 2016 at 8:07 AM, [protected]@relianceada.com wrote:
Dear Mr.Rana,


This is with reference to your e-mail dated 27th June, 2016 received at Reliance Netconnect+ customer care.


Kindly note that we are sending your communication to customercare unit for further assistance.


One of our Customer Service Representatives will respond to your query shortly.


In this regards, we will request you to write to the e-mail ID: [protected]@relianceada.com in future.


Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Swapnil Dhande
Officer - Customer Care
Reliance Communications Limited

Feel free to call us at our 24X7 Contact Center. Our Customer service executives will be happy to assist you

From Registered no
From Non-Registered Phones
Website / Email support
*355
30335555 /[protected]

Website: www.rcom.co.in
Email : Netconnect.[protected]@relianceada.com

Now you can get online help through 'Live Chat' option on our website. Log on to rcom.co.in between 09:00 Hours to 22:00 Hours for assistance.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

Request: For us to receive your email, please limit the email size to 5 MB (Maximum).


Download 'Reliance InstaCare' Mobile App from Google Play or Windows Store or iTunes to check usage/balance, pay bills & recharge instantly and to manage other host of services for multiple postpaid/prepaid accounts through a single login


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


--- Original Message ---
On June 27, 2016 at 10:33 AM, "Ranas" wrote:


1) my above number has been disconnected.. why?
2) your call centre had said they were sending a new phone with a charge of Rs 2000 which would be adjusted against monthly billing at rs 200 per month. NOBODY CAME TO CHANGE THE PHONE!!!
3) your CALL CENTRE help line keeps saying all are busy please stay on line.
4) your chat online doesnt work


WHAT IS WRONG WITH YOU PEOPLE?

pratap rana

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...
1602 Tower 5, The Close North
Nirvana Country, Sector 50
Gurgaon – 122018

Rez:[protected] / 3214445