[Resolved] Reliance Communications — Internet not working in Reliance 3G ICR Agreement at Chennai,Vijaywada(Aircel 3G) and Bangalore(TataDocomo 3G) for Reliance Mobile No-[protected] | |||
According to Reliance Media Release where it is claimed that "RCOM also has appropriate ICR arrangements to ensure uninterrupted quality service to its customers across all circles" I tried to connect using APN-smartnet at Aircel 3G n/w Chennai using Reliance 3G Bihar Jharkhand simcard but internet is not working, webpage does not open. PFB the screenshot. I informed higher management and FB team. RCOM donot care about it.They say that there is no issue. They are ignoring the problem. This network internet connectivity issue happens only on 3G partner network like Aircel 3G network at Chennai, Vijaywada and Tata Docomo 3G network at Bangalore, Mysore, Hubli but works fine on Reliance 3G network at Bihar, Kolkata, West Bengal. Was this information helpful? | |||
Oct 17, 2016 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 27, 2015 Reliance Communications Customer Care's response Dear Sourav, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. Regards, Reliance Communications | |||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
I receive sms that issue is resolved but issue still persist. Still my internet does not work in 3G mode in AIrcel N/W.
For your information, I use Idea simcard in Vodafone N/W, my internet works perfectly fine.
The reason is the dns server does not respond to any website.Please find the screenshot attached below.
This is nothing to do with aircel 3g network, the problem is in DHCP server and DNS Server. I used nslookup and traceroute command to diagnose the exact problem. But none of the command work.
Please forward the complaint to appropriate networking team.
Dear subscriber, Please donot use RCOM Bihar simcard, as their service is poor and issue never gets resolved.
I never face such 3g problems in my Reliance tamilnadu simcard using aircel n/w and internet works perfectly fine on it.Stupid RCOM bihar customer care never wants to identify the root cause and simply close the incident without even review it.