[Resolved]  Reliance Communications Limited — Service not provided , false claims , over charged

Address:

Dhanbad, Jharkhand

I have got a recharge on no. [protected] reliance jharkhand circle on 21 st July of rs 177 for using 3 g internet services of 1 GB. The service should have started from the day itself but I was unable to uss internet on that day and day after ... That day I tried to contact coustomer care where the representative assked me many question and ensured me that my service would resume in an hour after trying to call them many times. But my problem did not solve . I tried again and again to customer care where after the call was to be diverted to representative it was cut and no reason wwas provided. I was socially and mentally harassed by this. Further unable to use this service I had to get another recharge of about rs 150 on airtel so that I may conclude my work. Then some how in 2 days I started getting internet on reliance but it was of 2G nature even though I was charge of 3G, further the speed I was getting on 2 G was also below which one should get on 2G. Contacting coustomer care may times ( including that many times whem my phone calll was abruptly cut and other when my problem was not at all soved)after a week I registered a complain on reliance ... finally after 4 days after submiting of complain I was called by a representative and was guided to change proxy etc. Thisrocedure took my valuable 40 mins . This gave me first change to use 3G but th7s also worked only for 3 days thereafter the older problem reappeared. I contacted coustomer care ( I can't call them from my no as the call gets discontinued by them, so that they do not have to answer me, but I used another no.) I wa stold that the record of proxy setting of the company has deleted so I was send new settings. Trice has been this process done but I am unable to use 3G internet nor am able to use a 2G. Further both my nos . are unable to contact with coustomer care, the call is cut by the company, my queries aee not answered. I want the company to restore my netservice and give me an extension of 15 days to use for I was unable to use it for 15 days due to their negligence Further a compusation of rupees 500 should be provided for the cost of recharge of airtel and aircel internet services which Ihad to do because of the inability to use the reliance one . Had the reliance internet gave me 3G speed which was promised before taking money I would not have done recharge on airtel and aircel. And another rupees 2000 shold be provided in lieu of mental harassment and time wastage.