[Resolved] Reliance Communications — Not proper support on your Representative end

chandu 56

from Imphal, Manipur

Address:

831001

Dear Sir,
My self chandra mohan kumar mob no- [protected] your regular consumer since 2010. I suffered several times in these years.
Last time few month ago Rs-15/call debited from my A/C, it's not happened single time, within 10-13 months at least 8-9 times happened, no single amount refund.
I called many times but due to time problem & your network problem, finally my talk to cust care after 20-25 days your representative told me that we have only 15 days records, than i laugh (what a joke). I am already from IT field and well know what record an organisation have saved.
Last incident happen yesterday. Today i call on 222, 333, 198 call ended without calling.
My issue is not refund amount but improve your representative services to customers.
Not only this issue i have more than this.
I have attached last call screen shot.

Thanking You,

Chandra Mohan Kumar
[protected]
[protected]

+1 photos

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May 16, 2017

Complaint marked as Resolved

Reliance Communications customer support has been notified about the posted complaint.

Verified Support

Apr 12, 2017

Reliance Communications Customer Care's response Dear Chandra,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns.

Regards,
Reliance Communications

Apr 14, 2017

Updated by chandu 56 Dear Sir/Madam,
I chandramohan kumar mob no- [protected], have complaint on[protected] my problem not resolved, but problem increase.
On[protected] i called on 720952XXXX (Docomo Jharkhand circle ) at 11:57am for 23 seconds & my A/C debied by Rs- 15/-.
And today i called on 705021XXXX (Telenor Jharkhand circle) at 04:11pm for 1:26 minutes & my A/C debited by Rs- 30/-
So, kindly send me my out going call details on my email id- [protected]@gmail.com from 1st july 2016 to till date, and credit the whole amount as quick as possible which is wrongly debited by you @Rs-15/- per call multi-pal times from my A/c from july 2016 to[protected].
Otherwise i will take legal action.

With Regards,

Chandramohan Kumar
[protected]

Apr 16, 2017

Updated by chandu 56 Dear Sir/ Madam,
I have mailed you on[protected] &[protected] about deduction of my balance from mob no- [protected], but till date my problem not resolve & not any acknowledged on your end.

Kindly confirm me as soon as possible how much time you will take to resolve it or not.

With Regards,

Chandra Mohan Kumar
[protected]

Apr 22, 2017

Updated by chandu 56 Dear Sir,
I have mailed you on 12-04-17,[protected] &[protected] for reversal of excess amount deducted from my mob- [protected]. I am already using Reliance GSM Roaming Pack.

These records i have:-

Date Duration Charges deducted
[protected], 11:57 ( Out going ) 00:23 Rs- 15/-
[protected]:11 ( Out going ) 01:26 Rs- 30/-
[protected]:08 ( Out going ) 00:57 Rs- 15/-
[protected]:17 ( Out going ) 00:26 Rs- 15/-
[protected]:00 ( Incoming ) 01:07 Rs- 1/60

But till date my problem not resolve & not any acknowledged on your end.

So, kindly look at the matter & do the needful as soon as possible, i am waiting for your reply.

With Regards,

Chandra Mohan Kumar
[protected]