Reliance Communications — snatching and grabbing away of amount from my pre-paid amount for my mobile no. [protected]

Address:

Mumbai City, Maharashtra

24th september 2017

To,
Rcom,

Sub : snatching and grabbing away of amount from my pre-paid amount for my mobile no. [protected]

I am heart patient senior citizen women customer and my running age is 67 years.
1. I was compelled to submit online complaint dated 09.05.2017 in the matter of illegal and unlawful snatching and grabbing away of amount from my pre-paid amount for my mobile no. [protected] and thereby reducing pre-paid balance to “only six paisa”.
2. On 2nd july 2017, i paid in cash and thereby recharged for rs. 40/- (Rupees forty only) (Pre-paid) for my said mobile and accordingly you have confirmed by sending sms to that effect and can be read as under in its true meaning and interpretation
‘rs. 40 rch successful. Tt rs. 30.9. Gst rs. 6.1. Admin fee rs. 3. Dial *129hsh for special offers. Rcom from : 52811 2.7.17 20:26’

‘congratulations, rs. 13.22 bonus tt with validity 28 days credited to your account on recharge of rs. 40. Rcom from: 52811 02/07/2017 20:26’

3. I have received sms from rcom communicating
‘hi your rs. 188 pack recharged on 06apr will expire on 04jul pls recharge to continue to enjoying benefits. Ignore if rechgd. Reliance 4glte
From : rm-reliance 03/07/2017 11:24’

4. Accordingly, i have further paid in cash on 04/07/2017 and recharged with rs. 188/- pack and rcom confirmed by sending sms
‘rs. 188 rch successful. Tt rs. 145.13, gst rs, 28.68. Admin fee rs. 14.19. Dial *129hsh for special offers. Rcom
From 52811 04/07/2017 18:06.’

5. Then what happened to my recharge with rs. 40/-, since no detail was communicated about balance amount.
6. Rcom forwarded sms and thereby communicated
‘all calls @ 20p-90 days!! Dear customer; get all local and std calls @20p/min on recharge of rs. 97 for 90 days. Rcom
From : rm – 651234 08/07/2017 17:50’

7. Rcom forwarded sms and thereby communicated
‘ab enjoy kare rs. 40 ka full talk time rc. 40 pai. Sabhi calls @ 15 paisa rc57 ke recharge per. Turant recharge kare. Rcom
From : rm – 651234 14/09/2017 18:06’

8. Package offered by rcom was 30p, per minute or part thereof and i have accepted the same by paying cash for recharge. Rcom, on their own, have frequently grabbed my prepaid amount and my balance has reduced to rs. 11.41 on 19.09.2017

Under the circumstances, rcom is requested to communicate me in writing
(I) what happened to my recharge with rs. 40/- dated 02/07/2017.
(Ii) under which provisions of law, rcom have snatched, grabbed away amount frequently and thereby reduced balance from rs. 188/- paid by me on 04.07.2017 to rs. 11.41 as on 19.09.2017, though undersigned has never utilized any other type of services, facilities etc. Except voice call under package 30 paisa per minute or part thereof.
(Iii) rcom tried and succeeded in snatching, grabbing away amount from my pre-paid balance, during the period from april 2017 and may 2017. Thereafter, considering my online complaint dated 09.05.2017, rcom without any intimation,
(A) credited about rs. 50/- on 10.5.2017 and
(B) further credited about rs. 21/- on 11.5.2017.
(Iv) rcom during the period from 2nd july 2017 till date, have snatched, grabbed away amount by frequently illegally and unlawfully reducing amount from prepaid balance and that to without utilizing by me any other service and also any intimation to that effect

Under the circumstances, in the interest of justice, i request you to please,
I. Advise me the reasons of grabbing, snatching away amount frequently by rcom
Ii. Please provide detailed particulars of date-wise amount utilized, service utilized and amount snatched, grabbed by rcom.
Iii. I am a senior citizen women (House-wife) and in the event, if rcom wishes that
(A) i should not continue to enjoy the voice call package @ 30 paisa per minute and or
(B) rcom wishes that i should give up my membership and or
(C) i should not continue with mobile facilities anymore with rcom,
Please communicate me in writing within 3 days of receipt of this complaint, so that i should surrender my mobile sim card with mobile number [protected] to rcom with balance amount including snatched, grabbed away amount to the authority as will be advised by you.
Iv. I am senior citizen women (House-wife) and without the help of other person, i was un-able to lodged earlier complaint and i am unable to lodge present on-line complaint except to bear with illegal and unlawful activity forcibly imposed on me by rcom.
V. In the event rcom is not going to give
(A) credit of said snatched, grabbed away amount within 24 hours of receipt of this online complaint,
(B) detailed particulars of date-wise amount utilized, service utilized and amount frequently snatched, grabbed by rcom,
I will be compelled to take appropriate action in the matter of frequently snatching, grabbing away amount by rcom, under prevailing applicable law including harassment to senior citizen women, at your cost and consequences which may please be noted.
Vi. Meanwhile, i also request you to please forward
(A) my present online grievance cum complaint and
(B) my earlier grievance cum complaint dated 09.05.2017
To the respective designated appropriate authority, appointed by government of india, in the matter of resolving of mobile complaints, under intimation to undersigned and in the interest of justice on the two counts viz.
(I) grabbing of my amount by rcom considering earlier grievance cum complaint dated 09.05.2017 and present grievance cum complaint and
(Ii) for levying different pulse rate as per sms forwarded by rcom and as recorded at point no. 6, point no. 7 here-in-above and pulse rate offered and recorded at point 8.

(Anjana)
{reliance mobile sim card no. - [protected]}
E-mail {c/o} dipakkumar. [protected]@gmail.com