[Resolved] Reliance Digital — amount charged for free product

ambicay

from Mumbai, Maharashtra

Address:

East Godavari, Andhra Pradesh, 533101

We bought a samsung tv on 13th jan 2018 in reliance digital store rajahmundry (Near railway station)
Model number: mu6470 for 87000
It was said that a home theater worth 17000 will be given for 5000 (5.1 home theater) if we bought the tv as a pongal offer.
Hence, we bought it and paid 92000 as a whole.
However, today i came to know that home theater is free of cost and they will not charge for it as a pongal offer.
Store manager cheated us. It is unfairly in order to gain an advantage of the sale. Please take necessary action on the sales team and please return 5k which is paid for a free product.

Prasanth
[protected]

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Feb 22, 2018

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.

At Your Service,
Reliance Digital

Verified Support

Jan 18, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

Your complaint is in process and here is the complaint number[protected] for future reference.

At Your Service,
Reliance Digital