[Resolved]  Reliance Digital — cashback not given by reliance

Address:

600056

Sir,
I purchased iphone 7 from reliance digital on dec'16 (Location : ground, first & second floor, no. 184/1b, mount ponnamallee road, katupakkam, ponamallee, thiruvallur, tamil nadu 600056), while purchase i checked & confirmed the cash back offer with citi bank credit card.

But i didn't received any cash back (Rs 7000) for my purchase, i checked with the store and they told its not their problem.
1. 1st store visit : 08-mar'2017 :- response : check after 11- mar'2017
2. 2nd store visit : 12-apr'17 :- response : no positive response

I raised customer complaint with customer care but no response (18-may'17 :- complaint no :[protected] & 08-jun'17 :[protected]

But still no proper response from reliance..

I still appreciating reliance for recruiting nice persons as floor manager. Mr. Mahesh (Id no :[protected] is the floor manager there, he addressed my query in a positive way and supported me in an excellent manner.

He solved the issue and gave my money back from his own money on 06-nov'17.

Initially i had a worst feeling about reliance, but the positive approach of your floor manager made me to change my feeling about reliance.

His approach made me and my family to be a reliance customer for ever.