Reliance Digital — Channels missing after i recharged

Address:

Bangalore, Karnataka, 560091

I had recharged for Gold option in reliance big TV. I recharged using online recharge option for Rs. 1500. I was getting BBC world and CNN news channels before but all of a sudden those are gone. when I called the help line I was told that these channels are not part pf my recharge. I did not ask for any change in plan so not sure why those channels are taken out. Feel very cheated. I asked for cancellation and refund of my money and was told that is not possible.

There is no grievance redress process in reliance big TV.