Reliance Digital — delay in item delivery

Address:	Bharatpur, Rajasthan, 321001
Website:	Reliance Digital

Item ordered: Samsung 49N5370 (49 Inch. SMART LED TV)
Payment Status: Completed on 05/11/2018
Mode of Payment: Credit Card, Amount: 53000/-
Delivery date and time, mentioned in Bill : 10/11/2018; 10:00-22:00
Delivery Status: Not yet Received.

We are constantly in touch for the past 5 days and asking about the item, we ordered. There is not a single response from your side.

First they mentioned in bill, the schduled date of 10/11/2018 (although normally product reached within the time frame, but due to diwali vacation, we considered this.

Then they make an excuse and told it will be arrive on next day i.e. 11/11/2018.

after asking, they told that the item wasn't in stock, consult to warehouse.

After contacting to warehouse, they promise to call you back in 10 minutes (did i mention the repitative behavior for the past 5 days?...just call you back in 10 minutes. Never called back a single time.)

contact to toll free number, to which Mr. Raghuvir replied the same (call you back in 10 minutes), then again we call ...some other person said Raghuvir is in meeting..call you in 10 minutes.what the hell you are thinking ...a person who is living out of town, ordered a TV for family..asked to wait till 10/11/2018 for an absolute delivery, postpone his journey just for that.

Are they crazy, what kind of rubbish service, you are providing to their customer. I haven't expected to be this much pathetic. It's my first item from reliance store and i am seriously disappointed.

Today is 13th, and no sign of confirmation regarding the delivery date from any end.

Its too much now, i am requesting you to please take this issue very seriously, or i will have to think for the cancellation of the item.

Please provide me the exact date to receive the item, and i want it to be at my place within 1 day