Reliance Digital — delivered defective sony tv and poor customer service and harassment since last 45 days

Address:

AIR TRAFFIC CONTROL, AI FORCE STATION JAMNAGAR, Jamnagar, Gujarat, 361003

Dear sir,
I purchased a sony bravia led tv of 55 inches in 15 august 2019 from reliance digital, crystal mall, khodiyar colony, jamnagar, gujrat and which was delivered to me after 14 days on 29 aug 19 after so many reminder. On 30 aug 19
Reliance digital send only one person to install such a big tv, he complete the installation and runaway without giving demo as i don’t have any cable connection. I asked him to check with pen drive but he denied to deliver demo, he said after resuming cable connection inform us we will come and give you demo. On 03 sep 19 i was connected with cable connection then i informed reliance digital to mr. Huzefa vasanwala regarding cable connection restored and to send technician mean while i checked tv, found it is a defective tv delivered to me after getting power on i found tv screen cracked in ‘u’ shape same informed to reliance digital to mr. Further i asked him to replace the tv. Reliance digital to mr. Huzefa vasanwala says he made a mail with sony, it will take 48 hours but after several reminder on 13 sep 19 two technician (Mr sarfaros & mr pandia) from sony service center and sony representative said that reliance has to replace the tv as that was physical damage tv delivered to you by reliance digital you contact with reliance digital to replace it
I asked reliance digital to replace it. But no action has been taken after several remainders from me. On 20 sep 19, i visited to reliance digital mr. Huzefa vasanwala. He give me assurance he will have mail correspondence with sony and informed me by 26 sep 19. On 26 sep 19, i checked with reliance digital to mr. He asked me to pay 33, 000/- to repair this tv.
I made complain with sony customer care complain no. 56176067 but no response from sony. Hence i bring this situation to your attention as both companies have good reputation in indian markets. I believe i would get a quick response from you and get it replaced or repaired by service provider.
I am very disappointed of sony products & reliance digital customer service i will never purchase another sony product. Let this be a warning to all considering a sony. They're junk as after more than 45 days purchasing of a costly tv from reputed company i unable see tv.
Yours
Basudev dash