Reliance Digital — delivery of bajaj water heater

Address:

560061

I have purchased Bajaj Water Heater from Reliance with condition that delivery and installation will be done by Thursday/Friday. Received first time call on Thursday at 1:53 PM from person for water heater delivery. I have asked him to deliver later around 5 PM, as we were not at home. He asked that can he deliver it tomorrow? I have asked about installation. He informed that delivery and installation will be done both tomorrow. I was ok with that option considering that product will be used only after installation. Later evening I have received msg that product has been delivered while it was not. I have called and send mail to customer support for non delivery of product but getting msg of delivery and requested team to look into matter.

When I called back number on Friday around 11:20 from where I received call on Thursday. He informed that other driver will deliver product.

Reliance delivery team should have informed upfront delivery time and constraint to avoid this situation.