Reliance Digital — dent new lg refrigerator sent and worst customer service at banjara hills hyderabad location

Address:	500034
Website:	www.reliancedigital.in

Date of incident:14/6/18
Client: Reliance Digital, Banjara Hills Hyderabad
We bought new LG 360L invoice no: 11412 on 14/6/18 the sales team was wonderful to sell it and when the refrigerator was delivered it had dent we called customer service(Divya Metta and Rizwan Qadri) right away and they said to use it and they would replace. They did not tell us to keep boxes and it was Eid festival day we cleaned our house and trashed boxes. After making calls for a week they said they need boxes or else they cannot resolve it and they promised to reimburse 5% by sending us money.

After that there was no calls or correspondence we called 40-50 times to Divya, Rizwan and Sai(service center) they said they will call us back and not one call was returned. It was almost a month, I went directly to store on 11/7/18 to talk to customer service manager(Divya) she was on vacation and I talked to Rizwan and sales manager as well and gave they written complaint and they promised the resolution in 24 hours, but of no use and I gave them another week as of today but no response. I have to file this complaint and will also take to social media, how worse service and un accountable these companies have become. Another thing we have to pay 500rs to the exchange guy(Reliance person Rizwan told us to pay) who came to pick refrigerator, which was not part of the contract.

I have attached my bill, pics of damage when opened the box, box snapshot, written complaint.

I am a senior citizen and this how we treat people as its frustrating to call as we are begging.

Please make sure Reliance doesnot do this to this customers, I want them to replace my refrigerator.

regards
Masood Ahmed Khan
[protected]
[protected]@gmail.com