[Resolved]  Reliance Digital — Forced sale of different product LENOVO ip500 instead of requested product LENOVO IP 510

Address:	Chennai, Tamil Nadu, 600042
Website:	reliance digital

I have initially visited Reliance Digital showroom, Velachery on 19.04.17 for purchase of LENOVO IP510. The sales executive Mr. Aravind Kumar tried to convince me for purchase of LENOVO IP 500 but I was clear in buying IP 510. Later, He quoted the price of IP 510 at Rs.61000/- but when I enquired about the price of product in different showrooms they finalized the price at Rs.49000/-. When the same has been discussed with your sales executive, he informed that he will consult with his higher officials and confirm the price. Finally, the concerned executive after discussion accepted to sell the desired product for Rs.49000/-. He also added that he will be in leave on 20.04.17 and this matter will be taken care of another executive. On the next day around 9.00 pm, me and my brother went to your showroom for purchase of the product. As the showroom was about to close, they were in hurry to sell the product. I was in the billing section and product was explained to my brother who doesn’t know about the model which I opted for. ie. IP 510. At last they sold me LENOVO IP 500 for Rs.49000/- (Rs.12978/- as down payment and remaining yet to be paid by finance from M/s Capital First) which I realized after reaching home.

I have taken up this issue with Branch Manager on 21.04.17 and he informed that it will be discussed with concerned sale executive after his arrival to the showroom. I didn’t get any response on the day so I again went on 22.04.17 . The sale manager Mr.Saravana Kumar has accepted their negligence in selling different product and has promised to solve the matter on 24.04.17 after discussion with higher official. Again I went on 24.04.17 (Monday) and came to know that Mr Saravana Kumar is in leave and this issue is being handled by Mr.Rasooldeen N.M Department Manager. When I approached him, he informed me that the laptop purchased will be inspected by our technical team and if found to be in order, refund process will be started. Believing the same, I handed over the product to him and asked for proper acknowledgment. But they have refused to provide me proper acknowledgement as such I took my product back. Finally the Branch Manager has also shown his averse in doing the same.

I was completely annoyed with the customer service provided by your team and lost the confidence with your brand. They literally deceived me and also spoiled my time a lot.

So, I request you to take up this issue with your team and make arrangement for refund of money as I didn’t wish to purchase any product from your store hereafter