Reliance Digital — kent ro issue

paulbaskaran

Address:

Chennai, Tamil Nadu, 600095

I bought a kent ro from relaine degital nolambur chennai. Also, i have entered into multiple years of anual maintenance contract with them. Have been raising multiple complaints with them. However, have not got any satisfactory response till date. The issue when raised with reliance will be delegated to kent ro company. The kent guys call and clarify that they are not responsible for fixing the ro as i have annual maintenance contract signed with reliance. This keeps happening again and again with the customer service guys simple message saying they are looking into fixing it but they don't understand that the vicious circle is continuing without any service. Can you please help fix it.

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Comments

gohel kunjan

from Surat, Gujarat

Please give me reply, my TV sound few time off, after switch off than on TV so sound working, how to solve my new TV issue, I bought new TV past 2 days . please help.

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Jeevitha 23

from Bengaluru, Karnataka

Filed a complaint via telephonic call almost 2 weeks back and yet there is no response from the team. Request to check on this and help me to get this sorted out asap.

Jeevitha 23's reply, Aug 24, 2018

Hi Team, I had purchased an iPhone 8 2 months back from Reliance Digital, Bangalore, Electronic City store. They provided gift voucher of rs.2000 and informed us that it can be used to purchase any of the reliance digital products anywhere. Recently when I had been to purchase a product, they are now telling that I need to purchase 3 times of the voucher value and only on mobile accessories. I had already raised complaint via phone to reliance customer care twice which i had mentioned above and awaiting for their response which I haven't received yet.Could you please check and help me on this as this is going on for long time and am getting stressed for this issue in which there is no mistake from my end as the sales person itself had accepted that it was her fault in conveying wrong information.