[Resolved]  Reliance Digital — led tv service

Address:Ernakulam, Kerala, 682301

I had brought an led tv of brand vu from reliance digital. Now my tv is not working and it is covered under warranty. I have requested for the tv service in reliance on 4th sep 2019. Till today 13th oct 2019, the issue is not attended by them. We have contacted them so many times and they just ignore. We have done an enquiry with vu regarding this and they replied that reliance digital is responsible for the service of vu products sold by them. The after sales customer support from reliance is very disappointing. Almost 1.5 months passed after registering the complaint and the reliance digital people just keep on saying, their technician will contact you tomorrow, by next week... This kind of experience from a corporate is totally unfair.
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Nov 12, 2019
Complaint marked as Resolved 
Resolved the issue by replacing with a new tv
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2019
Reliance Digital Customer Care's response
Hi,

That is not the experience we would want our customers to have. Please call us on our toll-free number[protected]. You can also find out other touch points using this link: https://bit.ly/2XbzWVB. Thank you.
Oct 27, 2019
Updated by rejiparappurathu
My issue is not resolved yet. How could you then mark it as resolved? Reliance digital executive just attended my case, taken some faulty parts from the tv and told the spares for replacement has ordered. More than one weeks has passed and still my tv is dead. Then how you can consider this case as resolved???
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I buyed ps4 in reliance jio digital life store code 6331 cluster dinesh veramani commite giving game cd
avadi hvf road in this product free game cd available but they not given game cd
and bill also kindly give me free game cd and bill

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