[Resolved]  Reliance Digital — lg washing machine warranty

Address:

New Delhi, Delhi, 110075

I bought an lg washing machine from you guys in july 2013 which had a 5 year old warranty. It has ended this year. However, i already paid to extend the warranty july 2017 for 6 months. When i called for a problem with the washing machine, they told me it was out of warranty. The people at reliance failed to submit the check until january 2018 or so i was told. They told me they would fix it and update the records but the problem still persists. The problem was fixed at that time and the people could see my valid warranty in their records. I faced another problem with my washing machine on 26 july 2018 and once again the service guys checked their database and found no record of my payment. I have not received a reciept yet since i paid. I have called customer service several times but nobody has fixed the problem permanently. I have also communicated via email with the head, mr. Yogesh, who sent me an email saying the service team will get back to me with a proper solution. Last conversation was on march 2018