Reliance Digital — Mis - selling

May 01, 2015

Updated by setia90 I had purchased a mobile phone (samsung galaxy A5) on 11th April 2015 from Reliance Digital Store in Mall at Kandivali East. INVOICE NO .003143, , , CIN NO. U01100MH1999PLC120563 At the time of selecting a phone, one of the executive of the store assisted me to shortlist a mobile phone which was SAMSUNG A5, the executive also told me about the ongoing offer on that phone that I will get a Rs 3000 voucher of PAYTM in 48 hours by just installing the app and creating an account and so. But its been 20 days as on today I have not received the offer stated by them. I called the executive to assist me for the same but he gave me his manager's number to talk to him about this issue, but everytime i call the manager his number is always switched off. Again i contacted the executive but he is unanswerable about that. Then the other day i registered one complaint at Reliance Digital Customer support regarding the same on 18th April 2015 ( complaint no.[protected] for which i didnt get any resolution, then i called the customer care today (1st May 2015) to check the status of the complaint..the answer i got from customer care is that "sir your complaint has been closed". Now how they can close my complaint without any resolution. today again i have registered a complaint for the same (complaint no.[protected]. THIS IS HOW RELIANCE DIGITAL PEOPLE ARE DOING THE MIS SELLING. EITHER THIER STAFF IS NOT TRAINED PROPERLY OR THEY ARE DOING IT KNOWINGLY. Ankur Setia [protected] registered mobile no. [protected]