[Resolved]  Reliance Digital — no cost emi issue for iphone 8 plus

Address:Chennai, Tamil Nadu, 600020

Hi team,

I've purchased iphone 8 plus 64 gb on reliance store in besant nagar on 13 oct 2017. During at the time of purchase i was informed by the store manager named arul that i will getting a temperglass and a good quality branded pouch for the iphone 8 plus also i was informed it is not cost emi option so if i pay in 6 months i will not be charged any interest for my phone which i purchased in relience store. That is it will be no cost emi offer

But till now i've been charged interest by the bank for this purchase, when i checked with bank i was informed this purchase is not a not cost emi and interest will be charged for all 6 months.

So right now i'm paying interest for the product which i dint opt for and also the pouch as per promised by store was not given only a local silicon pouch was given and i was informed that currently they dont have stock and they will give if they get the new stocks for iphone 8 plus. Till now i dint recived any pouch from them.

I want the interest charged to be refunded as promised during my iphone 8 plus purchase
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Feb 8, 2018
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2018
Reliance Digital Customer Care's response
Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital
Jan 08, 2018
Updated by vinoth611
Hi Team,

Regarding above issue i already contacted the customer care long back almost a month before.But still there is no response from them, when ever i reach them to get the status i was informed the issue will be resolved in 2-3 days but still now i don't see any progress on same.Customer care compliant ref no : [protected].

Last time when i spoke the customer care person she said she will try to conference me with the store person named Arul . But when customer care person called Arul he disconnected the call and seems he dint response properly.So i was informed by customer care member that she will escalate the issue and will be addressed within 24 hrs...But still no response from anyone.i would ask if any responsible person from Reliance digital to take this concern as serious and try to close this issue ASAP.
Complaint comments 

Comments

Sir
I have purchased hp laptop Hp15-Ay517TX from your store in hingoli on 20/11/17 date. Invoice no [protected] Yet I have not received free trolley bag with this laptop as mentioned in the scheme. Please send me trolley bag as soon as possible.
Mob no [protected]

Thanking you

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