[Resolved]  Reliance Digital — no proper response from the resq team

Address:

Chennai, Tamil Nadu, 600100

I have raised a complaint on my ac voltas which is under resq warranty. My service request number is [protected]. One of your representative came and checked the problem on 26-06-18, he removed some sensor and said he will fix the sensor and will fix it by 27-06-18 morning between 11-11:30 am, still now i didn't get any update from either customer care or from the service person. I am regularly following up with the customer care and they are saying i will tell the service person to call and update the status. But still now i didn't received any updates from anyone. When i raised the complaint i told them i have a infant i need the service to be rectified as early as possible. But the response from your team is very bad. This is my first experience with the resq. I have purchased most of the product from reliance and with the resq warranty, i am really afraid whether extended warranty is worth enough as there is no proper response from the team. Please get back to me as early as possible. Mobile :[protected]