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[Resolved]  Reliance Digital — No response for Discount amount extra deducted & then cancellation

I have placed an order from Reliance Digital online store for a HP Laptop for which the price was Rs. 56, 999. There was two types of discounts on that, one is if the purchase value is more than Rs. 50, 000 then discount of Rs. 3, 000 and second is if the purchase value is more than Rs. 20, 000 then discount of Rs. 1, 000. I applied both the discount and therefore my net payment should be Rs. 52, 999. After placing the order, the amount deducted from my bank account was Rs. 56, 999 i.e. the price without considering the discount.

After that I have immediately sent a mail to [protected]@ril.com requesting for my refund of Rs. 4, 000 which was deducted extra from my bank account. The mail was auto-replied saying that we will get back to you in 24 hours. Then, even after 48 hours there was no response from their side so I have put up various follow up mails marking Head of Customer Support cshead.[protected]@ril.com & CEO of Reliance Retail bm.[protected]@ril.com and it has been 8 days and there is not even a single response from their side. I have contacted their ecommerce helpline various times and each time they will say that it will be done. But nothing happened.

So, I decided to cancel the order and since the order was pick from store I am not able to cancel it from site therefore I mailed them for cancelling my order and also called ecommerce helpline number for cancellation. There is no response for that also. When I call ecommerce helpline they will say that cancellation will happen and you will receive mail but I have not received anything till now. I have tried reaching the store from where the pickup was scheduled and they are refusing to cancel the order from their side.

Since no response is received I am submitting a complaint here.

Hope it will be resolved.
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Jun 18, 2021
Complaint marked as Resolved 
They reached out to me cancelled the order.
Jun 19, 2021

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