[Resolved]  Reliance Digital — no service and misbehave

Dear reliance,

In continuation to discussion had last time, we are again being humiliated by your service center, gurgaon. I had done complaint regarding problem in lg refrigerator at your customer care. Relaince engg visisted us at 19 oct and give us service report as attached. There was problem of cooling due to gas leakage. Your service team was not capable to finding leakage in our refrigerator since last 2 year. I dont know why reliance is having such non performing service center or such people.

Apart from that, after that no communication has been done by your service center when gas will be refilled or when engg will visit again. We tried to contact mr. Rajesh ([protected]) so many times, but he didnt care to attend customer problem and didnt pick our calls. At last after so many followup he gave us no of mr. Kashish ([protected]). Mr. Kashish has no sense of communication with customer. He misbehave with customer and didn't give them reply. Most of time he didn't care to pick phone. Both mr. Rajesh and mr. Kashish are black spot on reliance and their profession.

Is this the policy of "reliance digital" to misbehave with customer. These third class persons like mr. Rajesh and mr. Kashish gives bad names to company and company is tolerating them. As per trailing mail, we had felt such bad experience with mr. Kashish last time also. And we also write to company but still same behaviour. Reliance also not take any action to improve their employee behavior towards customer.

We sincerely request you to take back refrigerator and refund us depreciated amount as per resq plan.