[Resolved]  Reliance Digital — notice for consumer harassment by reliance digital staff-gaurav tower jaipur

Address:

Jaipur, Rajasthan, 302017

Dear customer care exceutive/manager,
I am surendra sharma (Mob. No:[protected]), h. No 232, sector -15, malviya nagar, jaipur, my wife visited your store purchase f to enquire/purchase - 5 in one convertable sumsung refrigerator, two model shown to my fife i. E one is with handlel (Costing rs.3000 more) & one is with out handle (I. E sumsung refrigerator ff394l rt39m5538s8 elgnt inx)
My wife taken one quotation for purchase of sumsung refrigerator ff394l rt39m5538s8 elgnt inx on 12th sept 17 of rs 43990, against which cheque dated 15/9/17 from citibank is given to mr. Surendra gupta, executive of reliance digital on 18/9/17.
Because its cheque payment & gst invoice is required, mr. Surendra gupta inform me that delivery of product is given after five working days because of procedural requirement.
I am agreed and ask me & stated that i am not in hurry for the same, but following request i mde
1. Donot raise/deliver invoice on saturday/tuesday
2. Before delivery please send me invoice to check gst no.
3. Please send one copy of delivery challan for my record keeping purpose.
4. Before delivery please fix appointment with me or my wife mrs. Kaveri sharma.
This was informed me by wife, so i geven call to mr. Yash on his mobile no and discussed about gst invoive & delivery note, and requested him to send copy of invoice so i can check all information are correct i. E gst no/address etc., he promised me to send the same by 24th sept morning, and only after my clearance he will deliver the product.
On 24th /9/17, waited for mail/whatsapp from yash for upto 11.30 am, than i have given 5-6 call on his mobile but he didn't picked up or revert back on miss calls. Than i had given call on land line no of reliance where some lady executive (Said to be crm manager) picked up, i requested to connect with mr. Yash, she replied that mr. Yash is not available in store right now, than i made request to connect with mr. Surendra gupta, she replied that he is tking his lunch, while i am briefing the situation, suddenly mr. Surendra gupta started to talk with that seems like they had put the phone on speekar mode.
Mr. Surendra stated that today we are unable to deliver the product because of following reason
"reliance digital store donot generate invoice here its come from bangalore office, if required proper gst bill than you have to wait for another 3-4 days, as person who generate invoice is on leave".
Than rude & rough language used by mr. Surendra, than i requeted lady crm manager to note compliant against mr. Surendra & mr. Yash of complaint register available in store and also connect me to some one senior in store.
She had written the complaint and connected me with some one mr. Awnish,, he apologized for false commitment & non professional behavior of mr. Surendra gupta & mr. Yash. Also requested to give some time to check, how he can help & take necessary action against both of above said executives.
After 20 minute mr. Avinish call me on my mobile no following statment he has given.-
1. Cheque clearing note is received from ho but due to some tecnical reason reliance digital is unable to give gst invoice before 2-3 days, but can deliver the product on monday i. E 25/9/17.
2. Requested to forgive both executives for there non professional behavior.
3. Delivery note is of 25th but invoice may take few days.
In had accepted all three statements and requested following
1. Fix appointment with my wife & than deliver the same (For which i had sms my wife no to him)
2. Send me no. Of toll free customer care no.
Mr. Awnish fixed appointment with my wif for deliver of product and a box of sumsung refrigerator was delivered to my address at approx 4 pm on 25th sept 17.
When it was unboxed than new surprice for my wife. They have not delivered what we ordered for i. E sumsung refrigerator ff394l rt39m5538s8 elgnt inx,
When she said that we dont like old fashioned handle refrigerator, than delivery person called some one in store, & handed phone to my wife to talk
Initially that person not accepting mistake & rigid on that we ordered the this model only, when my wife shown him quotation and arguing for almost 15 to 20 min he accepted his mistake.
After this incident some one mr. Sarwan called me on my mobile and try to force me to accept the wrong product & try to bribed me by offered me some gift coupon of rs.1000 (Billing rs.42900 + rs.1000 gift coupon).
Latter on three different people from reliance store i. E mr. Manoj/mr. Awnish & mr. Sarwan try to convince me to accept the delivered product (More than six call of different duration with in 2 hours.
This raised following question in my mind for credibility of reliance store
1. How a reliance store can give extra discount of rs.[protected] for price difference for higher model +rs. 1000 gift voucher)
2. If due to some festive offer price of higher model is reduce than its lower version, which indicated that price of asked model is also reduced but your executive are hiding the right information.
3. Why are not ready to provide gst invoice-which is customer right.
4. Is some outdated or more margin to reliance store or there some incentive to the executive on sale of that particular product is offered.
Kindly also listen to attached half an hour audio conversation recorded by me during mobile call given by mr. Manoj, where he is accepting six blunders made by reliance executives.
Following are major harassment which i looked for
1. Delay or denying service/product for which customer paid in advance.
2. Refusing the gst invoice.
3. Most precious time of sunday -24th sept 17 (Whole day) & 5 important working hours of working day monday 25th sept 17 was wasted by reliance digital staff, which is irreversible loss.
4. Till time no body has given call or response on my complaint which given in complaint register 0n 24th sept'17 & toll free customer care complaint no[protected]
So i have no choice in my side is left & take help of consumer complaint forum, so treat this mail as notice for complaint for consumer court for above mentioned loss beard by complainant.
—
Regards,
Surendra sharma,
Mob. No:[protected]