[Resolved] Reliance Digital — old lcd is not picked

alka mandhotra

Address:

267/11A vaishali heights sec 1 GZB UP, Ghaziabad, Uttar Pradesh, 201010

We purchased samsung led 43 inch smart tv on 23 oct 2019 from reliance digital mahagun mall vaishali gzb up. As per sales person we request to exchange the old samsung lcd from new for rs 1000 as their were also exchange offer on amazon. Sale person also agreed and said they will pick the old tv and whos come for delivery he will pick and give 1000 rs. However they delivered the new samsung led tv on 24 oct 19 delivery boy informed us there is another vendor who will pick the old tv. Till now as of today dated 31 oct 2019 no one turn up after lots of follow up with store customer care. As its dificult for to manage in floor as we have small kids at home.

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Dec 8, 2019

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

Reliance Digital Customer Care's response Hi Alka,

We regret the unpleasant experience you've had. Please call us on our toll-free number[protected]. You can also find out other customer relationship touch points using this link: https://bit.ly/2XbzWVB. Thank you.