Reliance Digital — Order No: RDF[protected]Lenovo M10 FHD Plus) tablet

Address:	Head Office Reliance Retail Limited 3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai – 400002
Website:	www.reliancedigital.in

This has regards to my recent order placed with Reliance Digital on 27th Sep 2020. A Lenovo tabled was purchased for an MRP of Rs. 19900. There was an offer as per the current period between 16th Sep-30th Sep on ICICI Bank Debit and credit cards, wherein I have used my ICICI Bank VISA debit card (4838 XXXX XXXX 3644) to make the payment for this item. As per the prevailing offer given by Reliance Digital, i am entitled to receive the 5% cash back applicable for my purchase exceeding Rs. 7500. The T&C of the offer is given in the below link:

https://www.reliancedigital.in/content/CITI%20And%20ICIC%20TnC_19Sep2020

Unfortunately i have followed this up with RDIL on multiple occasions by dropping emails to : [protected]@ril.com, cshead.[protected]@ril.com, BM.[protected]@ril.com, rgicl.[protected]@relianceada.com, rgicl.[protected]@relianceada.com, rgicl.[protected]@relianceada.com. But they have not bothered to take this matter into consideration.

I personally feel that RDIL are big time crooks making false commitments to customers by running fake, illicit and unwarranted offers to lure and dupe customers into their online e-commerce platform by selling sub standard quality goods. It is a means to trap customers to make online purchases by running such offers that fail to live up to their commitments. Basically it is a means of a false marketing gimmick to cheat customers.

I expect Reliance Digital to remit the cash back amount based on the purchase clause set by them wherein this amount should have been credited to my account by the 31st of Dec 2020.

Furthermore I want this matter to be given due consideration in the eyes of this forum and taken up with a more competent authority in a joint effort to curb such malpractices of RDIL.

Regards