[Resolved]  Reliance Digital — Panasonic split AC 1.5 T

Address:Hyderabad, Andhra Pradesh, 00
Website:Indian consumer complaints forum

I have bought an AC split 1, 5 tone Panasonic on[protected] vide Retail sail Invoice No.[protected] costing Rs 39289 including stabiliser and out door unit mild steel brackets. The delivery took place on[protected] night about 8.00 pm and the Relience Digital, Vidyanagar, Hyderabad of Telangana State forgotten the objective of the purchase. I called the given store number and reminded for installation, they send a technician he him self called on[protected] and installed partially without demonstrating user guide how to use and functions as I am new to it.
today i.e on[protected] I called the customer care Panasonic on [protected] and registered a compliant for installation that the AC is not working after 3 hours the customer care people says that the problem will be sorted out Reliance people only I again called Relience Digital store people narrating the customer care people said. The response from Relience Digital store is nill and again says that problem will be solved this is continuing since I purchased.
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May 7, 2017
Complaint marked as Resolved 
Reliance Digital customer support has been notified about the posted complaint.
Apr 05, 2017
Updated by Pratap singh runval
The technician visited the house and says that there is no gas in compressor who is the responsible for this I would like to change my AC because I lost confidence in Panasonic.
Apr 05, 2017
Updated by Pratap singh runval
The technician visited on[protected] and simply says that gas in compressor is empty, the service of technician is very poor not at customers satisfaction kindly change my Panasonic AC to any other brand available at your store I am ready to pay extra amount if necessary.
The request letter and deliver bill is enclosed for reference.
Apr 05, 2017
Updated by Pratap singh runval
The technician visited on[protected] and simply says that gas in compressor is empty, the service of technician is very poor not at customers satisfaction kindly change my Panasonic AC to any other brand available at your store I am ready to pay extra amount if necessary.
The request letter and deliver bill is enclosed for reference.

Verified Support
Apr 06, 2017
Reliance Digital Customer Care's response
Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital
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