Reliance Digital — Pathetic Reliance resq cheating customers

Address:

Reliance digital himayatnagar

Good evening sir/madam
I am an innocent citizen of india who has been cheated by the reliance digital and reliance resq care
I had a software problem in my laptop for which i approached reliance digital since i purchased a resq plan from them which provides extended warranty
I was initially told that they would correct the issue since the software damage was due to an update, from hp itself
Now they are denying my claim saying there is a dent on the laptop
I have never asked them to repair the dent
And it is not mentioned anywhere in the resq plan that any wear and tear will void the plan
The only thing mentioned is wear is tear will not be covered, but if wear and tear and the software issue isn't related at all
How can they deny my claim
It is very obvious that since the cost of software repair is high, as they got to know the mother board has to be replaced, they just wanted to find some issue with my laptop to reject the claim
It is so obvious because if the dent or wear and tear would have rejected my claim, they would have said so immediately as soon as they recieved my laptop
Not after diagnosing the problem
Which they know will cost them
What is my fault in all of this?
Is it because i have trusted reliance?
I will never buy not recommended any reliance product whatsoever to anyone
Pathetic
Horrible
Worthless