[Resolved] Reliance Digital — philips headphones | |||||
I had purchased Philips headphones from reliance digital Jio store @ Hyderabad (Chikkadpally branch ) on Sunday[protected]. After paying the amount (999) from my debit card, they said their manager was not there, so they will send the bill by mail. So I have given them my mail id and contact number and left from store. Luckily I asked their contact number for information. They have given some number. So I was calling to that number continuously, at some time he had responded and said some silly excuse. Same reason he said that manager is not there. . Again I had called to that number on next day, he said that he will send the bill by tomorrow. But it didn't happened. So one more time I made a call on other day, he said that their manager asked me to come to their store and collect the bill. For taking the bill again I have to go 15kms from my destination. . . So here the point I want to raise is : 1) they only said me that, they will send me bill via mail, which they have not done yet . 2) I had a conversation with customer care of reliance digital Jio store, they had given me some other contact number of that store which is not working. So I explained them my situation, they were not able to do respond properly to my issue. Instead they said that, send a mail to customer care. So I had send a mail today[protected]. So here I want to make a point that the contact number of that branch which they were maintaining in their database is not functioning. So how can they maintain such a false number in their database. . 3) I have attached a photo of that packing box, there we can observe that it is already opened . I don't know how they have done . Even they have open in front of me by removing the staple pins which will not be in general as per my knowledge. As I was in rush, with out considering much about such issues, I left the store. 4) who will pay my transport cost ? For just collecting the bill I have to go again 15kms (approximately) specially for that. And why should I waste my time for such an issue. Even I don't know whether my issue will be solved by giving this complaint or no.. As a responsible citizen I have given a try in this platform, so that they will not fool others. So finally, at least I am expecting a positive reply from your side. Thank you. Jain Hind. Was this information helpful? | |||||
Apr 1, 2018 Complaint marked as Resolved Reliance Digital customer support has been notified about the posted complaint. Verified Support Feb 25, 2018 Reliance Digital Customer Care's response Dear Valued Customer, Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you. At Your Service, Reliance Digital Feb 25, 2018 Updated by Harshavardhan30 I am trying to share my contact details once again in the website. But it's not happening due to some malfunction of their website. Here I had attached a proof that I had tried in their website. As consumer complaints.in had asked me to share contact details .. I had sent a mail to cshead.[protected]@ril.in .  | |||||
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3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai, Maharashtra, India - 400002
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So again you are asking me to share my contact details again.
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Well I will give one more try as https://www.consumercomplaints.in had responded positively to my concern.