Reliance Digital — Received Defect LG Washing machine from Reliance Digital Store

Address:

Reliance Digital, Amsri Faust, 9-1-165/166/166-A, Beside Hotel Basera, S.D. Road, Secunderabad, Hyderabad 500003, Telangana.

I have purchased the LG 8 KG Automatic Washing Machine, Inverter model on Sept 7th, 2020. On Saturday 12th September, 2020. We started using it for the First time, after we add the load to the machine. Suddenly it is getting power off by itself and restarting from the beginning on it's own. We stopped using it and raised the complaint to the store, and they send one technician. He visited to our home on 13th September, 2020 i.e: Next day and he tested by himself and confirmed that washing machine was not in good condition. He took video record of the defects of washing machine and said, that he will raise the complaint for the replacement. I shared the bill copy to his what's app number as well.

Total 4 times, technician's has been visited my home to verify and validate the problem. 1 person came from Reliance and 2 persons came from LG for 3 times. After the LG technician confirmed the issue in the product and he spoke with the Reliance store Manager and he assured the replacement of the product. All this ### discussion's are still going on, but still there is no proper confirmation and it's totally waste of time for us.

We questioned the Reliance digital store people as per the company rules and policies only, as per the policy written on the bill. If the electronic product is not working properly, then they will surely replace it with the new one. But we have been following with them from almost 25 days, they are still giving reckless answers. Most of the people doesn't have the proper knowledge and simply saying that they don't know anything of it and please CALL TO CUSTOMER care to know more about it.

I purchased this product using Bajaj finance LOAN option. EMI date will be on 2nd of every month. Now, the first EMI date is also approaching. Now who will be take the responsibility for my loss.