Reliance Digital — Reliance Reconnect Television Remote

Address:

Bangalore, Karnataka

I bought reliance reconnect television on 01 May 2015. By mid July the remote had a problem wherein the charging port was not working. Youtube videos also stopped playing. I contacted reliance customer care with this problem. A person from Resq came and tried to fix the youtube problem. He was searching for the menu in the TV after 1.5 hrs when I asked him what was the problem he told that he has experience in repairing panasonic tv's but not reliance reconnect. He gave up and told me that management will get back to me. I had to contact customer care several times before another resq person came and took the remote informing that it will be repaired. (I had given up on you the youtube problem since there was no response from Bangalore service center) I was provided a simple remote as replacement that did not have the computer key board at the back of the remote. Inspite of my follow ups with the service center in K R puram, the original remote has not been replaced till now. I have repeatedly contacted service center without getting the proper reason for the delay in replacing my tv remote. Reliance service is the worst I have come across till date wherein they are only interested in meeting the targets by selling products and do not care about customer service. NOTE: I have bought the extended warranty for the TV and not sure more how many times I need to suffer with service center in Bangalore. KR Puram/Whitefield.