[Resolved]  Reliance Digital — Repair and service

Address:

Rangareddy, Andhra Pradesh, 500035

Hi,

I am Ravi Bondada purchased Reconnect Air Cooler on 23-May-2105. Around 10 days back it got stopped working due to Motor issue. I visited Reliance Digital show room on 17-Apr-2017 which is located at Kothapeta, Hyderabad, Telangana. They provided me the toll free number [protected] to registered my complaint. On 18th April 2017 I called on the toll free number [protected] then I got response saying that server is not working due to that executive is unable to registered my complaint and the executive confirmed me that I will be receiving a call in next three hours. But I had not received any call till now. On 19th Apr 2017 I again called on the toll free number [protected] then I came to know that complaint already registered on 18th Apr 2017 without my knowledge and the complaint number is [protected]. Call center executive provided one local (Hyderabad) contact number[protected] to get faster solution. I spoke to Mr. Ananth on the provided local landline number and he gave me the Manager (Syed Mohisin) Number [protected] for Hyderabad location. I called Mr. Mohisin for almost 10 times. He send on engineer (Mohd Kareem, Mob No: [protected]) to my residence and he confirmed that motor problem and the stock is not available. I requested the manager to place an order for motor to rectify my complaint. Post that i am calling these two persons every day and I am not getting proper response.

Today also I tried to reach Manager but as usual busy. I spoke to Call Center Executive Ms. Abhilasha and the same old answer server is not working due to that we are unable to take complaints or update on the complaints.

I just want to know whether repair and service team is available at Hyderabad location or simply selling your Reliance products and you people are least bothered about the customers complaints. Sorry to say this but the service is pathetic and no one is bothered about customer.

I request if any body is there to help me in this regard...Looking for a positive response at least now.

CUST NAME: RAVI BONDADA
MOB: [protected]

EAN:[protected]
CAPACITY: 55 LITRES
PURCHASE DATE: 23-MAY-2015

Thanking You,

Ravi Bondada
[protected].