Reliance Digital — Resq service is very poor | |||
Hi I have registered a complaint on 18th april-2016. My complaint number is: [protected] Voltas window a/c not working. We have been calling up everday. Earlier they were saying that it would take 24-48 hrs. Later he said that he will come today. Today when i spoke to ryan (Customer care person), he is saying that it will take another 3 days.. Do you think that it is professional response? I never expected reliance to be such a low profile company - who dont keepup their words. Reliance promised hassle free service while taking resq. But now, this is worse than any local company. I have also escalated this to the senior head. Was this information helpful? | |||
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Reliance Digital customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Valued Customer,
Your complaint has been registered with us and here is the complaint number[protected] for future reference.
At Your Service,
Reliance Digital
Your complaint has been registered with us and here is the complaint number[protected] for future reference.
At Your Service,
Reliance Digital
We had already sent an email to center head and we get the automated reply like the one posted above.
On 23rd April 2016, the service center personal visited my place. He was arranged through Meena. He said that relaince doesnt have vehilce to take the product to the service center and it would take another 4-5 days to take the product. So we paid Rs.400/- for transportation. Later Meena told that relaince will refund the money later.
Later yesterday Karthik[protected] had called and said that the product is ready but he doesn't have vehicle for transportation. and was asking us to arrange or it would take another 4-5days. When we told about the refund, he said that he will call back. Later he called today and gave us another number and asked us to talk to that person. He gave us a shock saying that the product is still in repair and will be ready on 1st May-2016.
We got very irritated and when we spoke to Kartik again, he said that he will call back. Not sure if they are trying to get extra money from us or Reliance itself is like that.
The amount we pay to reliance for RESQ is more. But we dont get proper quality of service.
On 23rd April 2016, the service center personal visited my place. He was arranged through Meena. He said that relaince doesnt have vehilce to take the product to the service center and it would take another 4-5 days to take the product. So we paid Rs.400/- for transportation. Later Meena told that relaince will refund the money later.
Later yesterday Karthik[protected] had called and said that the product is ready but he doesn't have vehicle for transportation. and was asking us to arrange or it would take another 4-5days. When we told about the refund, he said that he will call back. Later he called today and gave us another number and asked us to talk to that person. He gave us a shock saying that the product is still in repair and will be ready on 1st May-2016.
We got very irritated and when we spoke to Kartik again, he said that he will call back. Not sure if they are trying to get extra money from us or Reliance itself is like that.
The amount we pay to reliance for RESQ is more. But we dont get proper quality of service.
Dear Valued Customer,
We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.
At Your Service,
Reliance Digital
We regret the inconvenience caused. We have forwarded your complaint to the concerned team and they will soon get back to you.
At Your Service,
Reliance Digital
Reliance digital people are bunch liars making fool of innocent customers. Never buy any product frm them . In case u buy don’t take resq service . They will not fulfill there promise .
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We regret the inconvenience caused. Thank you for providing the complaint number. Our team will get back to you and provide necessary assistance.
At Your Service,
Reliance Digital