Reliance Digital — samsung 6.5 kg front load washing machine wf652b0bhsd

[email protected]

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700055

My washing machine is not working. My product is under 2+2 year warranty (Samsung +reliance). And its 3rd year of my machine.
I made complain several time but the technician is asking money for changing bearing and tub and other parts.
My complain nos are [protected], [protected] and [protected].
Each time i make request, service center rejected the complain mentioning that estimated not approved by customer.
When product is under warranty then why to paid money? I already paid 4000 to obtain reliance 2 year warranty and what is this for?
I also talked to mr. Latil kiran (Customer care senior executive) several time, in this regard, and he assured me that after senior approval he will get the machine repaired.

But till date nothing has been done.

Do necessary to resolve the issue.

Subhash jha
[protected]@outlook.in
[protected]

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Reliance Digital customer support has been notified about the posted complaint.

Oct 14, 2019

Updated by [email protected] My washing machine is not working.My product is under 2+2 year warranty (Samsung +Reliance). and its 3rd year of my machine.
I made complain several time but the technician is asking money for changing bearing and tub and other parts.
My complain nos are [protected], [protected] and [protected].
Each time i make request, service center rejected the complain mentioning that estimated not approved by customer.
When product is under warranty then why to paid money? I already paid 4000 to obtain reliance 2 year warranty and what is this for?
I also talked to Mr. Latil Kiran (Customer Care Senior Executive) several time, in this regard, and he assured me that after senior approval he will get the machine repaired.

But till date nothing has been done.

Do necessary to resolve the issue.