[Resolved] Reliance Digital — split ac inverter

Mogili78

from Guntur, Andhra Pradesh

Address:

Guntur, Andhra Pradesh, 522005

Sir I have purchased the Daikin inverter Split AC of capacity 1.5 Ton capacity model FTKH50SRV16 at Reliance digital, lakshmipuram, Guntur on[protected] . The complaint has been launched to Reliance digital, Guntur, Andhra Pradesh 15 days before about the cooling problem .The service engineer came on behalf of Reliance digital and attended and given the feed back to the same Reliance digital about the mother board fault in the outdoor unit.Up to now the complaint was not restored . I have given so many reminders to the Reliance digital over Phone[protected] for the rectification of the fault .If this is the way of attending the complaints of the customers the reputation of the Daikin company will lose in the public sight. As a prestigious company you should be more care full in satisfying the customer. Sir I request you to kindly rectify my problem, otherwise I may proceed to consumer forum .

M.Seshagiri Rao
Mob No :[protected]
[protected]@gmail.com

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Apr 3, 2018

Complaint marked as Resolved

In Reliance Digital-Guntur regarding repair of the split ac inverter it is very worst. My Mob no :+919490188955 . M.Seshagiri Rao

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2018

Reliance Digital Customer Care's response Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your details to our team and they will get in touch with you.

At Your Service,
Reliance Digital

Apr 03, 2018

Updated by Mogili78 Still the problem is not rectified, Your team is simply sitting in office .If you can't able to do repair the AC then replace the AC unit with the new one .It is almost 25 Days completed.

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Comments

Daikin Air Conditioners / DaikinIndia.com Customer Care

from Delhi, Delhi

Dear M.Seshagiri Rao,

We are still waiting for your response. Please share your complaint number and complete site address so that we can escalate your issue to our team. You may also email us at [protected]@daikinindia.com for any further queries.

Regards,
Daikin Team
Customer Support
Mail ID: [protected]@daikinindia.com
Or SMS : / Give missed call on :[protected]

Mogili78's [Complaint's author] reply, Apr 3, 2018

On 02-04-2018 I have given a complaint at your site you have raised the service request ref no :VIJ0204201813501491 and the customer ID is 11328779 .On 23-03-2018 I have given a compliant in online.

My complete address is
M.Seshagiri Rao
Neao Magnifique Apartment Flat NO :502,
Syamalanagar 4th line, Near Indian springs school, Guntur 522006.
Mob no :9490188955 and 9491501978

Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Apr 4, 2018

Dear M.Seshagiri Rao,

We assure you our team is working on your concern and request you to allow us some time. We will get in touch with you shortly.

Regards,
Daikin Team
Customer Support
Mail ID: [email protected]
Or SMS : <DAIKIN> / Give missed call on : 92 101 88 999

Daikin Air Conditioners / DaikinIndia.com Customer Care's response, Apr 10, 2018

Dear M.Seshagiri Rao,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with.

Regards,
Daikin Team
Customer Support
Mail ID: [email protected]
Or SMS : <DAIKIN> / Give missed call on : 92 101 88 999