Reliance Digital Tv (Reliance Big Tv) — Account showing suspended after recharge | |||||
Hello, My account[protected] is showing unsubscribed since 18th-19th october. As per my last conversation with Reliance representative(18th May), reliance executive requested me to recharge with INR 1600, post which my account will get activated for 8 months and gave me the assurance for it. On their request i had recharged my account accordingly. Their executive assured post my recharge in may, that it has been activated for the next eight months and i will be charged 200 per month from my recharged top-up. I recharged for INR 1600. Now on October-22, I raise this issue with the customer care and received an email(26-Oct) from their representative to again recharge my account. I responded them back with " the same story all over again" that recharged my account for 8 months in may... Now again my account is suspended".. I am experience worst experience of services after being associated with reliance services for so many years. Moreover im not getting any responses from Reliance now. Can somebody help in getting this resolved. Was this information helpful? | |||||
 3 Comments | |||||
Comments
My number is - [protected]
Dear Reliance Digital,
I have received same email again from your end.. and no executive has thus far contacted me.. i am fed up of responding to such emails.. given the surety from you.. i would have received a resolution by now.. But i think you guys have lower down ur standard/support big time..
No body can rely and i would not personally recommend any one to avail your services..
Intent of raising my concern on this forum is to get a resolution and not have communication closure from ur end stating " we will get in touch with you directly". How fake that is!
Give me a my solution, else terminate my services.. i am tired of following up...
Kuldeep
([protected])
I have received same email again from your end.. and no executive has thus far contacted me.. i am fed up of responding to such emails.. given the surety from you.. i would have received a resolution by now.. But i think you guys have lower down ur standard/support big time..
No body can rely and i would not personally recommend any one to avail your services..
Intent of raising my concern on this forum is to get a resolution and not have communication closure from ur end stating " we will get in touch with you directly". How fake that is!
Give me a my solution, else terminate my services.. i am tired of following up...
Kuldeep
([protected])
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We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications