[Resolved]  Reliance Digital — Washing machine dryer top lid broken

Address:	Ranga Reddy, Andhra Pradesh, 500010
Website:	www.relianceretail.com

Sir, i purchased a samsung semiautomatic washing machine model number wt9001eg from reliance digital qutubullapur, kompally showroom on 26th june 17 with full payment of rs. 9821.92 & got it delivered on 29th june 17. No manual was provided with it and i noticed that top plastic lid of dryer was broken in the centre. I contacted samsung customer care, engineer came & told me that plastic parts are replaced or repaired on chargeable basis but because you have been delivered it with broken dryer from reliance digital itself it can be replaced free of cost when reliance digital personnel give their consent. But reliance personnel told me that body of washing machine is under two years' warranty at the time of purchase. When i called the showroom personnel they said that manual is not given because it is a display peace and lodged my complaint regarding broken dryer and told me that they had forwarded the complaint to samsung service centre & engineer will come and repair it free of cost. After a couple of days samsung personnel called me that no complaints had been forwarded to them regarding your washing machine. Again i called reliance digital they again told me that your complaint will be resolved but when i asked for complaint number they didn't give me any complaint number. Next day i. E. Today i called reliance digital again but they are not picking up phone. Kindly look into the matter and do the needful.