[Resolved] Reliance Digital — Whirlpool refrigerator

KSN Raju

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560092
Website:	Reliance Digital Complaints

My whirlpool refrigerator, is under warranty and the compressor is not working.. I have lodged a complaint on 04 april with reliance customer care and so far no one has looked into the complaint.. They are trying to play around the warranty terms & conditions.. This product comes with a 05 year warranty. Now they say they will repair the compressor and i have to pay for the repairs.. Everyone is talking on phone and no one is visiting the my house to provide a resolution..

Appreciate if some one responsible in the organisation sees this message and act with speed to clear my problem..

The sales team is after you till we buy the product, and once we buy the product, we are running behind the company to install or repair the machine..

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May 11, 2017

Complaint marked as Resolved

Reliance Digital customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2017

Reliance Digital Customer Care's response Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Apr 11, 2017

Updated by KSN Raju I have spoken to your Service center representative and he does not provide a solution.. Further he advises me to go back to whirlpool service center.. When i go to Whirl pool service center, they say that they cannot provide service to any item bought in Reliance Digital as you have not opted for their service.. This is very confusing.. SOME ONE please resolve the issue.. Thank you

Apr 11, 2017

Updated by KSN Raju My Whirlpool Refrigerator purchased from Reliance Digital, which is under warranty is not working since 04 April. Even after repeated calls to the Reliance Digital Service Center, the machine has not been attended for repairs.. When I approach the Brand Service center (Whirlpool Service Center), they say that any product bought from Reliance digital has to be attended by Reliance only and the Brand service centers cannot attend.. That is the policy followed by Reliance digital for any brand of equipment purchased from them.. I am confused.. I am now at the mercy of Reliance Digital only for them to come and repair at their own time..

Lesson Learned: Never buy any home appliance form Reliance digital.. as no one can support the equipment other than Reliance as long as the product is in Warranty.. If you want your product to be supported in warranty, then please purchase from MORE or Big Bazzar stores so that the Brand service engineer can coem and repair in 24 hours.. This is the Suggestion provided by Whirlpool Service engineer..

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Comments

KSN Raju

from Bengaluru, Karnataka

I have posted my grievance on the link provided along with my contact details.. Appreciate a response and a quick resolution.. If possible.. Thank you