Reliance Fresh — air conditioner not working and highly unprofessional staff

Address:

Reliance Fresh, Reliance Mall, Master Canteen Area, Kharabela Nagar, Bhubaneswar, Odisha 751001

We went to the reliance fresh in the reliance mall, near bhubaneswar railway station. It was 12pm and the sun was scorching bright. The air conditioner in the supermarket was not working and people could've fainted at that level of heat and humidity inside the mall. On top of that to our disappointment, the staff at the billing counter said after billing our bulk order that the entire bill has been deleted and have to rebill the entire order again. This is highly unprofessional and unethical from our side. I raise the concern to the manager who did not care and said it was a technical glitch. I also asked him why the ac wasn't working but he didn't care to answer. I feel truly harrassed from this incident and the lady at the billing counter wasn't even kind enough to say sorry or apologize. I wish to raise this concern and it is highly inappropriate to treat customers like this when a global pandemic is goin on. Please take care of the matter. It is very disheartening and we would rather never go to reliance mall ever.