[Resolved]  Reliance Fresh — duplicate payment

Address:

Rohtak, Haryana, 124001

Hi team,

I made a payment from my yesbank card on 30th nov 2017 which was successfully done from my bank but reliance fresh guy told that they didn't receive the money at their end. Hence i made another payment and they assured me that first payment will be refunded back.
They asked me to contact my bank and asked to raise a chargeback request. I did the same.
Yes bank asked me to fill a dispute form and it took 2 months for the whole process. Now they told me that they had a word with merchant (Reliance fresh) and according to them this was a successful transaction hence they can't refund the money.

I request you to kindly check at your end and give my money back.

Transaction done - 608.58 rupees.
It was done twice.
1. First one from yes bank which you guys claimed as unsuccessful. Card no is [protected].

2. 2nd one was done from ny standard chartered card no [protected].