Reliance Fresh — failed transaction, bharat qr [protected]@relience fresh

Address:

New Delhi, Delhi

This to bring to your kind attention that I made a transaction of Rs 2, 695.02 from my PayZapp wallet at Relience fresh on 6th July'18 which got failed.

PayZapp team has confirmed that payment was successful.

From: Payzapp
Date: 16/08/2018 12:20 pm (GMT+05:30)
To: udayc_2008
Subject: RE:'Ticket=632-014' Failed [protected]@Relience Fresh

Dear Uday,

Thank you for writing to HDFC PayZapp Team.

Your relationship is very valuable to us and we regret the inconvenience caused to you.

As per your query, we would like to inform that payment of Rs.2695.02/- initiated on 06-Jul-2018 through Scan to Pay option towards mVisa: RELIANCE RETAIL LT which shows as successful from our end. Since you have not received the service for the payment made we request you to provide us confirmation mail from the merchant end to raise a dispute as payment is done through the PayZapp card card 4799 xxxx xxxx 4227.

Please find the below mentioned details for assistance:

RRN Number:[protected]

Approval Code: PU0380

Card Used: 4799 xxxx xxxx 4227

In case of any further queries, please feel free to email us at [protected]@payzapp.in or call us on[protected]Toll Free).

Assuring you best of our services.

Thanks & Regards,
Ramya
HDFC Bank PayZapp Team

I also forwarded this mail to Store E-mail address but still waiting for the refund to be credited.

From: udayc_2008
To: "store_del.[protected]@ril.com"
Sent: Saturday, 18 August, 2018, 4:44:49 AM GMT-4
Subject: Fwd: RE:'Ticket=632-014' Failed [protected]@Relience Fresh

Hi,

Please find below mail received from PayZapp team.

Would request you to do the needful as discussed.

Do let me know if I can be of any help.

Regards,
Uday Chawla