Reliance Fresh — my refund is not given to me yet

Address:

Reliance SMART, Pantaloons, Bhigwan Road, Baramati Midc, Shiva Nagar, Baramati, Maharashtra

On 22nd march 2020 i had successfully paid the amount of Rs. 2695.95 through the google pay but the transaction is failed by the reliance system. After that they used to told me that the refund will given to you wait for it. now its more than 8 days still i am not getting any refund or any assured answer from them. please help me out