[Resolved]  Reliance Fresh — Overcharging

Address:

Hyderabad, Andhra Pradesh

1. To day i went to reliance fresh at asif nagar, hyderabad & purchased items worth rs.854.10ps.And paid thro my union bank debit card no. Xxxxxxxxxxx2894. After reaching home i noticed that the salesman at the counter charged rs.894.10 ps. That means an overcharge of 40 rupees.(Bill no. Ref: c1748 #0344 17:46:06 23sep2014)


2. I tried to contact the shop on their phone on the bill. (Ph.[protected]. No one answered the call


3. From internet i called their toll free number[protected]. The gentleman who answered took my complaint, my mobile number ([protected]), and my reliance card number ([protected]). He then coolly asked me to email scan copy of the bill.


4. When i suggested that he could contact the concerned store (Ph.[protected] and give them my mobile number, he expressed his inability to do so.


5. I find this ridiculous on three counts
A. The store overcharges me
B. No one at the store answers phone calls
C. The toll free number asks me for a scan copy as if i would spend 15 minutes(12 rupees) on phone and then go thro scanning etc to recover 40 rupees


The point of this complaint is that 40 rupees is important but more important is the mechanisms put in place by reliance for consumer grievance redressal.


Is someone in reliance listening !!!