Reliance Fresh — reliance mart cheating by selling higher mrp product, worst grocery provider, don't buy anything from them.

Hello, reliance smart team,

This is regarding my order no. [protected] the order which i received (Taxinvoice#[protected]) is totally different then what i have ordered and moreover shopkeeper doesn’t inform me that equivalent item is not available, they provided my higher mrp product, unfortunately when i received the order i didn't check the item and their mrps but later on when i check, it was surprise for me and for my family, store 2360 provided totally different product, they should have provided me either equivalent mrp product or cancel that item.

I am attaching the invoice receipt, please compere and see the differences, if i would have known that this kind service you people provide, i would have never ordered single item from you. I can understand that due to covid-19, there may be some shortage of item ordered but at least they should have provided equivalent mrp item, this is not acceptable at all and i would like to ask for refund or return of higher mrp item.

Very poor service from reliance smart, how you are supposed to make your customer happy by providing these types of service? I can understand that in online business you can`t sustain your identity however you should try to serve your customer in better way otherwise there will come a day when know body will remember whether reliance was in grocery business or not.

If you guys can`t provide what customer is ordering through website please shutdown your online website and try to accept order by telephone.

Thanks & regards,