[Resolved]  Reliance Fresh — Substandered fruit quality

Address:

Ahmedabad, Gujarat

To The Manager, Reliance Fresh Sir, This is to bring to your notice regarding the substandard fruit sold in reliance fresh and my experience dealing with your store manager when lodge a complaint. On 30th August, 2014 at @ 5.27pm I have purchased PEARS from Reliance Fresh, Ambawadi Ahmedabad 380015, next day morning we saw all the 3 pears where turned entirely black from outside in spite of storing in the cold condition. They were not in the position to consume. So on 31st August, 2014 when we contacted the store manager and try to explain the situation he blamed us saying you have not stored properly and the stock with us are in good condition. So I along with your manager went to see the stocks lying in the rack, surprising the pears in the racks was also not in good condition and have black spots on it. Surprisingly one of the staff cut the pear and was showing us that it was good from inside. We are the regular customer visiting your store, your manager have a strange behavior, where he feels that we have come to exchange / or for refund and was not ready to accept poor quality displayed for sell. Below please find purchase details and my card no. C[protected]time 17.27.29- 30th Aug. 2014) S02216 R003 Card No [protected] If you see the rating of your Ambawadi store it is below average… Ratings Over Time (http://www.justdial.com/Ahmedabad/reliance-fresh-%3Cnear%3E-ambavadi/079P758172) Please coach your manager to handle customer complaint with empathy. Anticipating your response with better quality, good customer service. Regards Hitesh Amin ([protected])