[Resolved]  Reliance General Insurance — motor insurance

Address:

Kollam, Kerala, 683513

Policy number-92600254447231210014910205.
my name is K D DEVADAS
i have taken a motor vehicle insurance policy number has been mentioned above.last month i got a problem with my car and it has been resolved at BRD car world.They started the work as the approval was given by the surveyor NOUFAL M A, Contact Number [protected] on 9th may 2018(claimnumber-[protected]) and even mailed the person my account number as he said.but when i made a call to customen care it was very unethical to hear that no documents are submitted .even i was asked to contact the surveyor again.i don't know where to contact and whom to inform all these because i could have done the work by my own without depending on this insurance also.the person already made this work also to be a big delay after that he said everything is okay and you can start the work.but now its been understood that nofurther procedures have been going on for the last 28days.Even the customer care executives said thereis no further information regarding the claim.
Even BRD CAR world of maruthy never start a work without getting proper information from the surveyor, even i have to pay 1000 rupees extra now.my total expenditure of time and money seems to be too vast because of all the delay taken by the concerned people.
Even i am not sure if i would get the claim as mentioned .
what i expect from reliance is a regular report to customer whenever a claim is made.claim status should be provided only after collecting all documents

i wish the concerned authority to make further report on what is the cause of delay and it has to be updated to the customer.
My number is [protected]