Reliance Industries — Dual payment at reliance! Cheating or careless staff?

Address:	Anand, Gujarat, 388001
Website:	Relaince Retail

Manager,
Customer Care,
Reliance Market.

Dear sir/madam,

I share a pathetic experience we had at Reliance Market, Anand (Gujarat).

My wife & I purchased a few items worth Rs 2751.00 and gave our ICICI debit card to swipe for payment. The person operating the cash counter told of a server problem and we paid the money in cash. I confirmed with the counter official and his superior that debit caed transaction did not take place to which they agreed. Bill number[protected] of date.

As we reached home, ICICI bank sent sms telling me Rs 2751 has been debited for this cash and carry market. I went to the Reliance market and met one Shri Arif. This Arif told me sms from icici bank could be wrong. And that I, a 65 year old customer, was wrong about double payment as icici bank server had a problem and money was actually not debited. He forced me to go to icici bank. There we found that their server was working normally. Also, payment of Rs 2751 had in fact been bebited from my acct.

Again I went to Reliance and met this Arif. He is adamant that money is not debited from my acct. I made his assistant talk to icici bank which confirmed payment debit from my card.

Now this Arif says money will be reverted in my acct in 48 hrs as icici has made a mistake. He is not ready to give his statement in wtiting as desired by me and requested by icici bank official.

Double payment made, yet your officer Shri Arif blames me, icici server, the bank etc. He lied about server of icici, debited money from icici acct and treated me as a illiterate person. He does not tell me why he uses debit/crecit card payment mode if your system is faulty.

I request you to please investigate this matter immediately and reply to me on each point above by 23rd January evening.

This matter will be escalated to facebook, consumer forum etc as fraud in Mukesh Ambani's reliance if my double payment is not corrected by 23rd.
Attached is a photo of cash payment as well as debit card withdrawal for ready reference.

Nishith Bhatt
17, Sonharidham Society
Vidyanagar Road
ANAND 388001