Reliance Industries — jio services - payment credit to wrong account

Address:

Bangalore, Karnataka, 560069

My jio number is [protected] and have paid on 21/7/31 for recharge as per details below.
Amt rs399, thru icici credit card (On line) abd transaction id is jhmp[protected] and payment confirmation ref is br00008sz32t.
Since my payment was not properly accounted and my mobile services were truncated, i lodged complaints by e mail to customer care and visiting reliance digital store.
Service request no is sr00000bdn1o.
Received few massages that complaint is being resolved but till date not done.
My outgoing calls are stopped and so is data speed.
No refund received nor service restored. Contact no [protected]