Reliance Industries — Non-coperation from relaince retailer and mislead from reliance gallery representatives for activation of a new sim card

Address:

Thane, Maharashtra, 421301

On about 9th Nov, I purchased a reliance sim card from a retailer, his address being : Shree Padmavati Collection, Cell Phone Store, shop no.2, 'c' wing, radhey co. op. society ltd, karnik road, Santoshi Mata Rd, Chikan Ghar, Kalyan, 421301, Phone:[protected]. The sim card phone no. is [protected].The prime purpose of the purchase of the sim card was for data recharge. I was assured by the retailer that the sim card will be activated in couple of days and I will receive call for activation, which I did. The network bar of reliance use to be full. On switching the data 'on', the white data arrows and the 'H+" sign use to also appear. But when the google search was run, the display use to indicate that 'no there is no internet connection'. Puzzled about the scenario, the issue was put forth to the retailer twice, every time the retailer suggested to visit the Gallery. I visited the Reliance Gallery at Court House, Ground Floor, L.T Marg, Dhobi Talao, Marine Lines East, Kalbadevi, Mumbai, wherein I was told to change the sim card by paying Rs.25/- and I was given a form. I did as instructed and happened to send a colleague of mine to submit the form and the required document with Rs.25/-. Now, the representatives in the gallery asked him to pay Rs.100/-. The form of Reliance was signed with a declaration for Rs.25/- only. The representatives did not give a justified reason to demand Rs.100/-. This action of the representatives is however illegal. Now, a simple task of buying a sim card for worth Rs.300/- to start data, was made so tedious by the reliance retailer and the reliance representatives The retailers kept misleading the customer and the reliance representatives have again mislead the customer and wrongfully charged Rs.100/-. The mentioned people cannot wrongfully mislead and carry an careless attitude wherein I am paying rightfully the service charges. but was betrayed with their act. I want a serious investigation into the matter and a strict action against both, the reliance retailer and the reliance gallery representatives. Such highhandedness towards a customer is not acceptable. V. Parchake [protected]